Shipping policy
Thank you for shopping at FactoryDirect (1zyphr-5d.myshopify.com).
Order Processing
Orders are typically processed and shipped within 1–2 business days after order confirmation.
Shipping Origin: 413 Route 940, Mount Pocono, PA 18344, United States
Shipping Rates & Delivery Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (Domestic) | 5–10 business days | Calculated at checkout |
| Standard Shipping (International) | 7–26 business days | Calculated at checkout |
Note: Delivery times are estimates. Carriers may experience delays due to weather, holidays, or high order volume. International orders may be subject to customs delays.
Free Shipping
We may offer free shipping promotions on qualifying orders. Any free shipping offers will be clearly noted at checkout.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking info may take 48–72 hours to appear.
Track your order:
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Visit https://www.17track.net/en or https://tools.usps.com/go/TrackConfirmAction_input
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Enter your tracking number
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Click "Track" for real-time updates
Shipping Destinations
We ship worldwide to most countries. If your country is not available at checkout, please contact us.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient. Please check with your local customs office for more information before placing an order. We recommend marking international returns clearly as "Return" to avoid additional charges.
Lost or Damaged Packages
FactoryDirect is not responsible for lost or stolen packages once marked "Delivered" by the carrier. For damaged items, contact us within 7 days of delivery with photos of the damage and packaging.
Contact Us
For shipping questions: qubgcbyalh@outlook.com