Refund policy

Thank you for shopping at FactoryDirect. We want you to love every step you take. If something isn't right, we're here to help.

Returns

You have 30 days from the date of purchase to request a return. To be eligible:

  • The item must be unused, unworn, and in original condition

  • Shoes/Apparel must be tried on indoors on clean surfaces (no outdoor wear, dirt, or scuff marks)

  • All original tags, packaging, and accessories must be included

  • Proof of purchase (order number or receipt) is required

How to Start a Return

Contact us at qubgcbyalh@outlook.com with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

  • Photos (if defective or damaged)

Once approved, we will provide return instructions.

Return Address:
FactoryDirect
413 Route 940, Mount Pocono, PA 18344, United States

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds are processed within 5–10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

Non-Returnable Items

The following are final sale:

  • Worn or used items (with outdoor wear, dirt, or damage)

  • Items with missing tags, packaging, or accessories

  • Gift cards

  • Items marked "Final Sale" or "Clearance"

  • Customized or personalized items

Damaged or defective items are exempt – contact us immediately.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service with insurance, as FactoryDirect is not responsible for lost return shipments.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at qubgcbyalh@outlook.com with photos of the damage and packaging. We will arrange a replacement or full refund at no additional cost.

Size Exchanges

Need a different size? We're happy to help! Email qubgcbyalh@outlook.com to arrange an exchange. You pay return shipping for the original item; we cover shipping for the new item.

International Returns

For international returns, customers are responsible for all return shipping costs and any customs fees. Please ensure the return package is clearly marked as "Return" to avoid additional charges.

Contact Us

For any return-related questions: qubgcbyalh@outlook.com